Privacy Policy

We collect personal information that you provide directly to us, such as your name, email address, phone number, and any details you include when making a reservation or contacting us.

• Reservation details: date, time, party size, dietary requirements.
• Contact information: name, email, phone number.
• Payment information: processed securely by third-party providers; we do not store full card details.
• Website usage data: IP address, browser type, pages visited (collected via cookies and analytics).

We use your personal information to provide and improve our services, process reservations, communicate with you, and personalise your experience at Grand Feast Social Hall.

• To manage bookings and send confirmation emails.
• To respond to inquiries and provide customer support.
• To send promotional offers and updates if you have opted in.
• To analyse website usage and improve our offerings.
• To comply with legal obligations.

We do not sell your personal information. We may disclose your information to trusted service providers who assist us in operating our website and business, such as reservation platforms, payment processors, and email marketing services.

• Service providers are contractually obligated to protect your information and use it only for specified purposes.
• We may disclose information if required by law or to protect our rights and safety.
• We do not share information with third parties for their own marketing purposes without your consent.

We implement reasonable physical, technical, and administrative safeguards to protect your personal information against loss, misuse, and unauthorised access.

• Encryption of data in transit (SSL/TLS).
• Restricted access to personal information on a need-to-know basis.
• Regular security assessments and updates.
• Secure storage of physical records.

You have the right to request access to the personal information we hold about you and to ask for corrections if it is inaccurate, incomplete, or out-of-date.

• To request access or correction, contact us using the details below.
• We will respond within a reasonable timeframe, usually 30 days.
• You may also opt out of marketing communications at any time by using the unsubscribe link in emails or contacting us.

Contact email: [email protected]. Phone: +61 5 2037 6149.

Our website uses cookies and similar technologies to enhance your browsing experience, analyse site traffic, and understand how visitors interact with our content.

• Essential cookies: necessary for website functionality.
• Analytics cookies: help us understand usage patterns (e.g., Google Analytics).
• You can control cookies through your browser settings; however, disabling certain cookies may affect site functionality.
• For more details, see our Cookie Policy.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the revised policy on this page with an updated effective date.

• We encourage you to review this policy periodically.
• Material changes will be communicated via a notice on our website or by email if you have provided your contact information.

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us using the details below.

• Email: [email protected]
• Phone: +61 5 2037 6149
• Address: 123 Gourmet Lane, Sydney NSW 2000, Australia